In case an item received is different from what was ordered, please send us a mail on firstname.lastname@example.org. We will have the item collected from your end and the correct item will be sent to you. Transport cost for this will be borne by us.
Similarly, if the item you receive is not in useable condition, you can mail us at email@example.com We will have the item collected from your end and a fresh item will be sent to you. Transport cost for this will be borne by us.
Please note, while we take great care in packaging your order, to ensure that it reaches you in perfect condition, there is a chance, in case of extremely hot climate, that chocolate items will melt. This does not affect the quality of the product in any way. Please store the items in a cool, dry place.
Please write to us at firstname.lastname@example.org if you require a refund against a purchase you have made.
We will refund your payment in the following cases:
- If the item is not received by you within 15 days from date of order (subject to correct information received from the customer)
- If the item received by you is defective or not useable.
- If you have not received the correct item
In cases where the item has been delivered to you, we will arrange for it to be picked up and returned to us. On confirmation of the defect / fault, we will refund your payment.
In case your complaint does not fall under any of the above heads, but you require a refund, please write to us at email@example.com and we will do our best to resolve the matter as quickly as possible.
If you wish to cancel an order once placed, please mail us on firstname.lastname@example.org.
Orders can be cancelled within 24 hours of being placed. In this case, the full amount will be reimbursed.
In case the item has been dispatched, if the item is to be cancelled, the amount of the cost of products will be refunded. The packing and transport cost will not be refunded.
In case the item has been received by you, the order cannot be cancelled. In this case please follow the refund policy.
TERMS & CONDITIONS
- Items once ordered will be dispatched within 5 working days from date of order. Dispatch will be by air courier. Delivery will normally be within 48 hours of dispatch. In unforeseen cases, delivery may take longer
- For request for re-delivery to a different address from that given during order, additional transportation charges will apply.
- Return / refund requests must be made within 3 days of receipt of the order.
- The minimum order value for placing orders on the website is Rs 500.
- Packing and transport cost will be over and above the value of the item.
- Cocoacraft retains the right to refuse any order unconditionally.
- All claims are subject to the jurisdiction of Court at Ernakulam, Kerala, India.